Return & Refund Policy

At Royal Cotton, we are committed to delivering high-quality fabrics through both our physical locations and our online store. Due to the nature of textile products, we maintain a clear and fair return policy that balances quality assurance with industry standards.

Eligibility for Returns

Returns are accepted only under the following conditions:

The product received is damaged, defective, or incorrect
The issue is reported within 7 days of delivery or in-store purchase
The fabric is unused, unwashed, uncut, and in original condition with tags and packaging intact

Fabrics sold by length are prepared specifically for each order and therefore cannot be returned once cut, unless a verified manufacturing defect is identified.

Non-Returnable Items

Used, washed, altered, or cut fabrics
Discounted or clearance items
Products returned after the inspection period
Orders affected by natural variations in colour, weave, or texture inherent to textiles

Return Process

Customers must contact our support team with the order or purchase reference and clear images of the issue. Once approved, return instructions will be shared.

Refunds

Refunds are processed after inspection and approval
Refunds are issued to the original payment method
Processing time: 10–21 working days
Original delivery charges are non-refundable unless the return is due to our error